Support
Get help with Nexus Dex. Contact us, browse common questions, or request a feature.
Fastest answers: join the Nexus Dex Discord and ask in #help-and-questions and the community (and the dev) will jump in.
Contact us: Email support@nexusdex.ai. We reply within 24 hours, usually faster.
Common questions
How does Pokédex scanning work?
Nexus Dex uses Apple's on-device Vision framework to read text from your
screen as you scroll your Pokémon GO Pokédex. Names, CP, and form
labels are captured directly from the pixels. Nothing leaves your iPhone
unless you choose to share trade data with a friend.
Do I need to play Pokémon GO?
Yes. Nexus Dex is a companion app. It reads your existing Pokémon GO
collection so you can organise trades and track events. You play Pokémon
GO normally and use Nexus Dex alongside.
Is Nexus Dex affiliated with Nintendo, Niantic or Scopely?
No. Nexus Dex is an independent app built by a Pokémon GO collector for
collectors. It is not affiliated with, endorsed by, or sponsored by Scopely Explore, Niantic, Nintendo, Game Freak, Creatures Inc., or The Pokémon Company. All Pokémon names and
trademarks belong to their respective owners.
What does Pro unlock?
- Unlimited friends and trade matches, 3 priority friends, a Wish List friends can see
- Your Pokémon against the meta Top 10 by type, with the move-sets to run
- Scan history with quick undo, and restoring your Nexus Dex on a new phone
- Renaming Pokémon as you scan, GO search strings you can copy, team colours
How do I cancel my subscription?
Open the iPhone Settings app, tap your Apple ID at the top, tap
Subscriptions, and find Nexus Dex Pro. Cancel from there. Apple handles
all billing.
I lost my data after reinstalling. Can I restore it?
Sign back in with the same account. Your friend list, settings, and
Pro subscription restore automatically. Your Nexus Dex and Pokémon
are backed up for everyone; restoring them onto the new phone is a
Pro feature, and joining Pro later restores from that backup.
Scanning is missing Pokémon or reading wrong values
Make sure you scroll slowly and your Pokédex is set to default sort.
Bright screens and steady framing help OCR. If you keep seeing errors,
email us with a description and we will tune the model.
How do I add a friend?
Open Trainer profile (right tab), tap Friends, then tap Add. Share your
Nexus Dex code or scan a friend's code. Both of you appear in each
other's Friend Dex.
Where can I request a feature?
Email support@nexusdex.ai with
your idea. We read every message.
Legal
Privacy policy · Terms of service
Nexus Dex is not affiliated with Scopely Explore, Niantic, Nintendo, or The Pokémon Company. Pokémon and all related names, images, and trademarks are the property of their respective owners. Nexus Dex displays Pokémon names and small-scale imagery solely to identify game content the user is already playing.